Privacybeleid

PRIVACY AND COOKIE POLICY

AFRICAN EXTRACTS web shop cares a lot about your privacy and therefore only processes data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of our web shop and the services provided by AFRICAN EXTRACTS. The starting date for the validity of these conditions is 6 September 2020, with the publication of a new version the validity of all previous versions is cancelled.

This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us with.

If you have any questions about our privacy policy, please contact our contact person for privacy matters. You will find our contact details at the end of our privacy policy.

Data handing

When you sign up for our services, we ask you to provide personal or company details, telephone number and email address. This information is used to fulfill your order. The data is stored on secure servers of AFRICAN EXTRACTS or those of a third party.

AFRICAN EXTRACTS respects the privacy of all users of its web shop and ensures that the personal information you provide is treated confidentially. We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your consent in advance. We will not combine this information with other personal information that we have.

Unfortunately, the transmission of information via the Internet is not completely secure. While we will do our best to protect your personal information, we cannot guarantee the security of your information sent to our web shop; any shipment is at your own risk.

Once we receive your information, we will use strict procedures and security features to try to prevent unauthorized access. When you send e-mail or other messages to us we may save those messages.

Sometimes we ask you for personal information that makes it possible to process your questions and answer your requests. You always have the right to delete the specified personal data. You can contact us via email, telephone or WhatsApp.

Automatically collected data

Data that is automatically collected by our webshop is processed with the aim of further improving our services. This information (for example, your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigations

In some cases, AFRICAN EXTRACTS can be ordered on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We keep your data as long as you are our customer. This means that we keep your customer profile until you indicate that you no longer wish to use our services by telephone or via email to info@africanextracts.nl

On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. Then it is destroyed. However, employees no longer have access to your customer profile and documents that we have produced as a result of your order.

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection

You always have the right to inspect the data that we process or have processed that relates to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, stating the category under which we have stored this data to the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Right to portability

You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you by another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by us by other processors or third parties to the e-mail address known to us. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights

In some cases you have the right to object to the processing of your personal data by or on behalf of AFRICAN EXTRACTS. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have processed available to you and then permanently discontinue the processing.

You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

 

Cookies

In the event that software solutions from third parties use cookies, this is stated in this privacy statement.

 

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will notify you by e-mail.

This privacy policy applies to the services of AFRICAN EXTRACTS. You should be aware that we are not responsible for the privacy practices of other sites and resources.

By using this web shop you indicate that you accept the privacy policy.

If you have any questions, please contact us.

 

Contact details

AFEX BV (PTY) LTD

Hesselinkstraat 13

7771WE Hardenberg

The Netherlands

T (06) 50 6040 15

E info@africanextracts.nl

Language
Dutch
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