AFRICAN EXTRACTS web shop cares a lot about your privacy and therefore only processes data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
When you sign up for our services, we ask you to provide personal or company details, telephone number and email address. This information is used to fulfill your order. The data is stored on secure servers of AFRICAN EXTRACTS or those of a third party.
Unfortunately, the transmission of information via the Internet is not completely secure. While we will do our best to protect your personal information, we cannot guarantee the security of your information sent to our web shop; any shipment is at your own risk.
Once we receive your information, we will use strict procedures and security features to try to prevent unauthorized access. When you send e-mail or other messages to us we may save those messages.
Sometimes we ask you for personal information that makes it possible to process your questions and answer your requests. You always have the right to delete the specified personal data. You can contact us via email, telephone or WhatsApp.
Automatically collected data
Data that is automatically collected by our webshop is processed with the aim of further improving our services. This information (for example, your IP address, web browser and operating system) is not personal data.
Cooperation with tax and criminal investigations
In some cases, AFRICAN EXTRACTS can be ordered on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We keep your data as long as you are our customer. This means that we keep your customer profile until you indicate that you no longer wish to use our services by telephone or via email to firstname.lastname@example.org
On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. Then it is destroyed. However, employees no longer have access to your customer profile and documents that we have produced as a result of your order.
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to inspect the data that we process or have processed that relates to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, stating the category under which we have stored this data to the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.
Right to portability
You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you by another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by us by other processors or third parties to the e-mail address known to us. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of AFRICAN EXTRACTS. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have processed available to you and then permanently discontinue the processing.
You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
If you have any questions, please contact us.
AFEX BV (PTY) LTD
T (06) 50 6040 15